Official Kangertech Partners/Distributors
|BAK International S.A. (Exclusive Agent in Paraguay)||http://www.bakinternational.com/site/produtos.php?buscar=kanger|
Warranty and Shipping Policy
The first step is to authenticate that your product is a Genuine Kangertech product. We will not provide parts or replacements for any product that is NOT authenticated according to the process we have established and explained how to use here: All customers can verify the authenticity of their Kangertech products by going to website below and inputting the code on the packaging.
QR code label
Genuine Kangertech products are packaged with these two kind labels on the outside along with printed instructions inside each of package of clearomizer, battery, kit and Atomizer. The scratch-off with a product code under it, while the QR code label can scanned for checking.
If there is no engraving on the product and/or the code is not authenticated, it is not genuine so please Do Not contact Kangertech Customer Service. Contact the vendor where you purchased the product, and tell them you want a refund or a genuine Kangertech product
Contact the direct vendor for assistant since they are your direct vendor and they have the liability and responsibility to serve you. You should bring along with your parts, Authenticity code and the purchase receipts to seek you vendor’s help
In case your vendor cannot help you. You may email:
Customers in other countries: email@example.com
with the Authenticity code number, the name of the product, and a description of what your issue or problem is with the product. If possible, include a photo/picture of the product and/or the part that has an issue. Make sure that the photos include the Kangertech name, logo, and product name which are engraved or printed on all Kangertech genuine products as shown in photos below.
In US, customers need to follow the processes of service center. Normally, customers need to send back the faulty product to the service center.
For other country, we will contact our distributor to make appropriate replacement to their vendor and then to those customer. Kangertech will not directly make replacement to the end user.
We also encourage you to visit the following websites: www.Kangertech.com, www.facebook.com/Kangertech and www.Kangerforum.com which problem can be fixed by the trouble shooting tips provided there.